How Cibes Home Lift ISO 9001 and TÜV Rheinland Define Safety: Beyond the Certificate

What is ISO certification? Demystifying the Standards We Live By.

Every day, we trust countless products and services without a second thought. This is possible because of a global framework of standards that ensures things are safe, reliable, and work the way they should.

At the heart of this framework is the International Organization for Standardization, better known as ISO. Founded in 1947 and headquartered in Geneva, Switzerland, ISO is an independent, non-governmental body. It brings together experts from its 160+ member countries to share knowledge and develop voluntary, consensus-based International Standards that support innovation and provide solutions to global challenges.

Interestingly, the name “ISO” is not an acronym. It derives from the Greek word isos, meaning “equal.” The founders chose this name so the organization’s shorthand would be consistent across all languages, reflecting its core mission: to put everyone on an equal footing by providing a clear, shared benchmark for quality and compatibility.

These standards are the silent guarantors of quality in nearly every industry, and nowhere are they more critical than in manufacturing products that affect a family’s safety. This is where the ISO 9001 standard becomes the blueprint for excellence in a Cibes home lift.

What Does Home Lift ISO Certification Means?

When people hear “ISO certified,” they might think of a stamp of approval on a final product. But ISO 9001 is something much deeper. It’s not a product standard; it’s a process standard.

ISO 9001 sets the criteria for a Quality Management System (QMS). This is the entire framework of policies, processes, procedures, and records that govern how a company operates to consistently meet customer expectations and regulatory requirements. In short, it’s about how we do what we do.

For a Cibes home lift, this means:

• Consistency: Every lift we produce follows the same meticulously documented, quality-controlled processes, ensuring uniformity and reliability.
• Traceability: From raw materials to final installation, every component and step is traceable. This accountability is key to quality control and rapid problem-solving.
• Customer Focus: The standard requires us to understand and meet our customers’ needs, making your satisfaction the ultimate measure of our success.
• Continuous Improvement: ISO 9001 is not a one-time achievement. It mandates a culture of constant evaluation and refinement. We are always seeking ways to make our processes more efficient and our products even better.

Our journey with ISO 9001 for our new Jiaxing factory began in 2021. For five consecutive years, we’ve invited TÜV Rheinland to rigorously audit our systems, evolving from simply achieving “certification” to embedding “continuous improvement” into our DNA.

We sat down with our Head of Quality, Denny Liu, and an auditor from TÜV Rheinland to discuss why this partnership is so central to our mission.

FAQ: Inside Our Commitment to Quality with Cibes’ Home Lift ISO Certification

Q: Why did Cibes choose TÜV Rheinland, one of the toughest auditors?

A: Denny Liu (Cibes Head of Quality): “It’s simple: We chose the most rigorous organization because we make products that require the most assurance.”

There are many organizations that can issue an ISO certificate. But for us, the value is in the integrity and thoroughness of the audit, not just the paper it’s printed on. TÜV Rheinland is a global authority renowned for its comprehensive and demanding approach. When it comes to the daily safety of a home lift, there are no shortcuts. We hold ourselves to the highest possible benchmark because your family deserves nothing less.

Q: What makes a TÜV Rheinland audit different?

A: Denny Liu: The professionalism of their auditors is exceptional. They don’t just know the ISO standards; they have a deep, practical understanding of home lift manufacturing. They look beyond our documentation to see how our quality principles are applied on the factory floor. By evaluating everything from R&D and production to our customer experience and after-sales service, they help us perfect our entire quality management loop.

A: TÜV Rheinland Auditor: “What impresses me about Cibes is that their management system is truly put into practice. It’s not just for show; it’s integrated into every aspect of their work. During my on-site audit, I could feel their meticulous attention to detail, like the traceability system they have for every single home lift leaving the factory. They pursue substantive improvements, not just formalities.”

Q: What is the difference between ISO 9000 and ISO 9001?

A: Think of ISO 9000 as the foundational dictionary and ISO 9001 as the official rulebook. The ISO 9000 family of standards describes the fundamental concepts and vocabulary of quality management. ISO 9001 is the specific, internationally recognized standard within that family that outlines the concrete requirements a company must meet to become certified. It is the only standard in the family that results in a formal certification.

Q: Does ISO 9001 certification guarantee that every single home lift is flawless?

A: ISO 9001 certifies that a company has a robust and reliable process for producing its products and services. It ensures maximum consistency and is designed to minimize errors. More importantly, it guarantees that if a deviation ever occurs, we have world-class systems in place to trace the root cause, implement a correction, and prevent it from happening again. So, while no system can promise absolute perfection, our ISO 9001 certification is your assurance that we are committed to the highest level of process control and quality for every home lift we build.

Q: Is ISO 9001 certification mandatory for home lift manufacturers?

A: No, in most parts of the world, ISO 9001 certification is entirely voluntary. There is no legal requirement for a home lift manufacturer to undergo this rigorous process. That is precisely why we chose to do it. By voluntarily subjecting ourselves to the high standards of ISO and the scrutiny of an auditor like TÜV Rheinland, we are making a clear statement about our commitment to quality that goes far beyond the minimum legal requirements.

Q: How does ISO 9001 relate to specific product safety standards?

A: This is an excellent question that highlights the two pillars of quality. ISO 9001 is a process standard, it governs how we design, manufacture, and service our products. Product safety standards (like the European Machinery Directive 2006/42/EC or EN81-41) are product standards, they dictate the specific safety features and performance criteria the final home lift must have. The two work together perfectly. Our certified ISO 9001 process is the engine that ensures we can consistently design and build a home lift that meets and often exceeds the stringent requirements of all applicable product safety standards.

Q: What does ‘continuous improvement’ actually mean for my home lift?

A: Continuous improvement is the core principle of ISO 9001. For you, it means that our work is never “done.” We are constantly using data from our factory floor, feedback from our auditors, and, most importantly, the real-world experiences of our customers to make our products and processes better. This could translate to a more durable component, a quieter ride, a more efficient installation process, or an improved user manual. It is our promise that the Cibes home lift you buy today is the result of years of refinement, and the one we build tomorrow will be even better.

Why Third-Party Certification Matters: The Auditor’s Role

An important detail about our Home Lift ISO Certification is that the organization itself does not “certify” companies. ISO develops the standards, but the verification process is carried out by independent, external bodies.

This separation is crucial. It ensures the audit process is impartial and objective. A company’s decision to work with a highly respected and stringent certification body like TÜV Rheinland is therefore incredibly meaningful. It signals a commitment to transparency and a genuine desire to be held accountable to the highest standards. It shows that the goal isn’t just to pass a test, but to truly build a world-class system for quality.

Passing the Test: Zero Non-Conformities in 2025 for Cibes Home Lift ISO Certification

This year, 2025, marked our fifth annual ISO 9001 audit, and we are incredibly proud to have passed with zero non-conformities.

This is a significant achievement, especially since we’ve recently expanded our in-house processes to include spray painting, glass frame assembly, and sandwich panel assembly. Passing without a single issue proves that our quality management system is not only robust and effective but also adaptable enough to maintain excellence as we grow. It is a direct result of our management’s deep commitment and our entire team’s dedication to the Cibes standard of quality.

Our Promise: Safety Built into Every Home Lift with Home Lift ISO Certification

At Cibes, every choice we make is for our customers.

Our ISO 9001 certification isn’t the end goal, it’s the framework we use to fulfill our promise to you. We chose TÜV Rheinland because we believe in rigorous audits that guarantee trustworthy quality. We use this scientific, world-class system to engineer a safe, reliable, and smooth journey for every person, in every home.

True safety is a tangible commitment, and it’s built into every Cibes home lift.

Contact us for more information.

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